Kids Gifts operate a "no-quibble" guarantee and money back guarantee.

In the unusual event that you are unhappy in any way, we will gladly exchange your purchase or refund the payment. In all our years of on-line shopping this has only happened 2 to 3 times!

Please let us know as soon as possible by contacting us on this site, by e-mail or by phone (+420 311 679 870) and we will arrange a full refund, replacement or credit for you.

Also you are entitled to cancel or change your order within 7 working days.

Return something for a refund or exchange.

Please return in perfect condition within 14 days and include the completed returns form that was in your order or call for assistance on +420 311 679 870.

If you receive something as a gift or present from someone, please return it within 14 days with the returns form. We will exchange it for something else or give you or whoever you want a credit voucher made out to the value of the gift.

Because you are responsible by law until it reaches us, we advise you to get a ‘proof of postage certificate’ free from most post offices and all couriers.

This returns policy does not affect your statutory rights as a consumer.

Complaints and how we put them right.

If someone makes a mistake we go out of our way to put things right quickly and without any fuss. If you have a complaint, you are covered. Please contact us as soon as possible.