You may jump to any of the sections below by selecting the appropriate link. The headings and subheadings below are for reference only and do not limit the scope of each section. For any other worries or problems please contact Kids Gifts, we are here to help.

Kids Gifts have a mission to deliver innovative useful gifts to children and adults anywhere in the world. Our aim is to give the best possible customer experience and with over 10 years practical experience in sales we adhere to and try to exceed current norms, proposed legislation and standard UK, EU and international trading bodies guidelines. The conditions below do not affect your statutory rights according to UK and other international laws and we have a Privacy Statement.

Jump to section:

Privacy policy Stocks and availability
Prices, sizes and colours Safety, ethical and environmental
Delivery VAT receipt
Credit card consumer protection Currency conversion (Forex)
PayPal Buyer Protection Cancellation, returns, refunds
Content accuracy Copyright, ownership of rights
Warranty, liability disclaimer

 

Privacy Policy

With over 10 years experience on the internet Kids Gifts knows the importance of personal information. We are one hundred percent committed to protecting your privacy and security in any way we can and we promise not to pass your e-mail address or any details on to any third party.

When purchasing from Kids Gifts you are asked for your name, e-mail, delivery and contact details and debit or credit card details where applicable. Some information is kept so we know you are a customer and to fulfil your order(s).

We do not keep your credit or debit card details and transactions are secure. A record of your purchases and e-mails are kept with us so that we can deal with any queries quickly.

Stocks and availability

Orders are normally dispatched as stated. While we keep stocks of all the Czech wooden toys, children’s accessories and gifts for the home sometimes we may be sold out. If you are worried in any way or require a quick delivery, please contact us first to check or arrange availability. We can keep stocks aside for you 'with no obligation' and offer a direct mail out service and logistics for mail order catalogues, online toy shops and other types of retail shopping.

Prices, sizes and colours

Prices are correct and valid as published at the time of site update and include VAT where applicable. It is very unusual, but they may be subject to change by us. Any changes will be published on Kids Gifts and confirmed to you. Prices on the site may differ from and be cheaper than prices in store or shops.The prices exclude delivery unless free and specifically stated. Costs for delivery and packing are shown to you when you checkout and before you are asked to confirm the order. There are no Import Taxes or Duties applied in Europe and most countries. Please contact us if you want a VAT invoice for refunds or info.

Very unusually, despite our best efforts errors sometimes happen. Some of the products listed may be incorrectly priced. We will normally verify prices as part of our dispatch procedures prior to acceptance of an order. If a product's correct price is higher than the price stated on our website we may at our discretion reject your order without liability to you and notify you of such rejection. In the event that there is an error let us know or we will notify you a.s.a.p. You can reconfirm or cancel and be refunded.

We are under no obligation to supply products to you at an incorrect (lower) price, even after we have sent you an order preparation confirmation, if the pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mis-pricing.

All sizes are approximately correct and are intended as a guide only. The colours seen normally do not change and are certified safe by the EU with the CE mark. Colours, sizes and designs of some items can be changed for you. We can add company logos to toys for advertising and other purposes or to unit packaging and labels. Please contact us with your request.

Safety, ethical, environmental

All toys and kids gifts are tested for safety and have the CE mark and world renowned EN71, 2 and 3 certificates. You can be assured of valid EU certificates of quality on which the USA ASTM-F-963-96 are also based. All paints and materials are safe and non toxic.

All the Czech wooden toys are made in the Czech Republic and they are fairtrade and organic (ethically manufactured). The wooden products are made from quality wood from Czech and Slovak sustained forests supporting forestry that uses the certification PE FC/Fes (plant and cut: avoiding cutting down trees without planting).

We make use of the wood waste as a fuel for the production facilities and for nearby households to try and save energy and CO2 emissions. Our parent company is a member of EKOKOM and we try our best to recycle paper based packaging so the environment and ecology benefit.

Delivery

At Kids Gifts we try our best to ensure that the products shown are in stock, but we offer no guarantee. Normally the toys and gifts are sent out within 24-48 hours.

If we are unable to despatch your order for any reason we will contact you to help. We have no control over customs or import duties in countries outside the European Union. Normally they are not charged, but please check if you want to make sure, it is your responsibility or contact us.

We are not liable for delays in delivering caused by circumstances beyond our control (war, civil commotion, weather, regulations, Act of God, failure of telecom. provider etc). All deliveries remain the property of Kids Gifts until paid for in full.

Please double check the delivery details that you give us. Kids Gifts will not be responsible for your mistakes, but are here to help in any event. The goods will be delivered to the address you give us. Please see sales and delivery for more useful information.

VAT Receipt

VAT (20%) is included in all prices. Please contact us if you want a VAT receipt.

Credit Card Consumer Protection

Don’t worry, in the highly unlikely case that your card is used fraudulently to purchase from Kids Gifts you are entitled to cancel the payment. According to the standing Consumer Protection Distance Selling Regulation of 2000 all the amounts are returned to you by the issuer of your card if a payment has already gone through.

Currency Conversion (Forex)

If your transaction requires a currency conversion, our provider will use a retail exchange rate. The retail exchange rate is our wholesale cost of foreign currency (determined by an outside financial institution) plus a currency conversion fee. This fee depends on the currency you are converting into. Any fees are paid for by Kids Gifts. You the customer pay no additional fees or costs.

PayPal Buyer Protection

PayPal Buyer Protection helps you with either of these problems:

You did not receive the item that you had paid for with PayPal “Item Not Received” (“INR”) or you received an item that you paid for with but it is “Significantly Not as Described” (“SNAD”). Further information on what “SNAD” means is in section 13.9 at www.paypal.com.uk. Also see www.paypal.co.uk for further details about buyer protection.

Cancellation, returns, refunds

Don’t worry, as a consumer you have the right to cancel your order at any time by email or phone within 7 working days and be refunded. In the event that your order has been shipped please follow our returns information, see more at returns.

Content accuracy

Every effort is made to ensure that descriptions, photographic reproductions and specifications of products are correct. In unusual circumstances the sizes and colours of the toys and accessories may differ very slightly from that shown. Slight variations may sometimes occur due to the hand finished nature of some of the Czech handmade wooden toys. Slight variations may also be caused by limitations of browser software and monitors. We reserve the right to change the specification of products without prior notice. At Kids Gifts we try to check the accuracy of the information on this site. However, we cannot guarantee such information will be error free all the time and the user acknowledges this.

Copyright, ownership of rights

All rights, including copyright, for this website are owned by or licensed to us. You may not modify, distribute or re-post anything on this website, any use of this website or its contents, including copying or storing in whole or part, other than for your own personal or non-commercial use, is prohibited without permission from us. KidsGifts.eu website is for your personal, non-commercial use. You may not use it or its content for any commercial purpose, including any advertising or advertising revenue generation activity on your own web site without permission. We are here to help, contact us if you have requests, questions or wish to work with us: +420 311 679 870 or email

Warranty, liability disclaimer

All goods supplied by Kids Gifts are warranted free from defects in workmanship or materials. We warrant that the Czech wooden toys, children’s accessories and home products will be of satisfactory quality and fit for their general purpose. Kids Gifts total liability for any claim howsoever shall not exceed the price of the goods supplied by Kids Gifts to the customer. We have a long history of satisfied customers. Kids Gifts shall not be held liable for any loss special to the particular circumstances of the customer, indirect or consequential losses, loss of profit, damage to property, wasted expenditure or arising from a breach of duty in contract or in any other way. We cannot accept any liability for a failure to comply with instructions specifically stated on kidsgifts.eu. Every effort is made to ensure that this website is free from viruses and defects. However, this cannot be guaranteed. We shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.

None of the above terms and conditions affects your statutory consumer rights. Please contact us if you need any confirmation or have any questions at all +420 311 679 870 or email customercare@kidsgifts.eu. For other questions or worries please contact Kids Gifts, we are here to help.